There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a support ticket system. It’s the easiest means of communication for a number of reasons. In case no customer service technician is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will always hit home. Also, you can copy & paste large pieces of info without needing to worry about typographical mistakes, and in case a specific problem needs more time to be solved or a number of responses have to be exchanged, all the info will be in the exact same location, so either party can always see the comments left by the other one. The drawback of using tickets to get in touch with your hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you need to provide info or to adhere to directions, you’ll need to use no less than two separate accounts and this number can grow if you want to manage a number of domains. Moreover, lots of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.