24/7 Customer Support
Discover more about what ‘customer support’ implies in the web hosting community and about the various support varieties.
The customer support that you can receive from your web hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with a current account. Timely and correct information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual web hosting provider not from a reseller. When you acquire a hosting account via a company that does not own its servers and it can't access them right away, it is very likely that you will wait for a few days to receive a response to any query, which means that your websites may stay offline for quite some time. In contrast, a supplier which provides numerous means of communication and has a technical support staff that is available at any time will assist you to right away and help you minimize or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Web Hosting
We acknowledge the significance of receiving assistance promptly, so our web hosting
services include 24/7 tech support and various options for contact. In case you don't have an account yet, you can easily phone us or come on our live chat and chat with a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up getting a service that you can't use. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs more analysis. Unlike the vast majority of providers out there today, we respond to all the tickets within the hour, so you won't need to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you buy a semi-dedicated server
account from our company since we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives will help you pick the ideal package or supply you with details about our servers, in order to check whether the system requirements for your websites are met. In case you are an active client, you will also be able to get in touch with us via electronic mail or through our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We warrant that when you employ any of these two methods of contact, you'll get a reply within no more than one hour and that’s 24/7, including weekends and public holidays. In case you've employed the hosting services of other suppliers, even large ones, you will be able to compare the response time as it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
In case you buy a VPS server
through our company, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you are an active customer and you require assistance with some technical issue which requires longer time to investigate or resolve, you are able to open a ticket through your billing account or you'll be able to send an email and we will handle the trouble and send you an answer within 1 hour. The answer time is warranted 24/7, including holidays and weekends, still for most problems it takes less than 30 minutes to get assistance. The support service covers your VPS as well as all pre-installed software it features, so in case you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
plans that we provide come with 24/7 support through several methods of communication and with a 1-hour maximum reply time guarantee. If you want to learn more about the packages or you have various general or billing questions, you can phone one of the local numbers we have internationally or you could use our live chat support and talk to a live agent. For solely tech difficulties that need the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to monitor a specific matter. The answer time for them rarely surpasses 30 mins, therefore you can forget all about having to wait for a whole day in order to get assistance. Our support service is available for any server-related matters, as well as the pre-installed software. If you'd like to receive support for third-party applications, you can consider obtaining the Managed Services upgrade that we provide for all of the plans.